Terms of Booking

Check-In time: 1:00 PM
Check-Out time: 11:30 AM
– Early Check-in & Late Check-out is subject to availability and cannot be confirmed in advance and may be charged extra.

Cancellation Policy:
– 10% retention & banking charges will be applicable against cancellation of any confirmed booking.
– 50% cancellation charges will be applicable if booking is cancelled 5-10 days prior to arrival date.
– 75% cancellation charges will be applicable if booking is cancelled 2-5 days prior to the Guest’s arrival date.
– 100% cancellation charges will be applicable if booking is cancelled 2 days prior to the Guest’s arrival date or in case of no show.

Please be advised Cancellation upon Arrival/ No-show/ Early Departure/ Change of Dates/ Partial Cancellation i.e. Reduction of accommodation booked will be treated as Cancellation.

All bookings are tentative unless paid for in advance. The booking is not confirmed till we send you a booking confirmation. In case we receive the payment and there are no rooms available, full booking amount will be refunded. Usually, we send out the confirmation within 10-15 minutes of receiving your booking through a SMS and later by a follow up detailed email.

Cancellations are not accepted over the phone. All Cancellations must be made in writing to our email: reservations@whistlingpinesresort.com

Kindly Note: At Whistling Pines Resort, we have different rooms with different interiors amongst our categories. Allotment of the rooms will be subject to availability and/ or at the G.M. discretion. Please mention any floor preference in the special notes field and we will try our best to fulfill it.

Room Capacity:
– Up to 3 Adults or 2 Adults + 2 Children are allowed in all rooms except Suite.
– Upto 4 Adults or 03 Adults + 02 Children are allowed in Suite.
– All Room tariffs are on double occupancy basis. Extra child / Adult policy will applicable extra and payable on arrival/advance as per the charges mentioned on our website. In case you require the same to be sent in your confirmation email, kindly include the details of extra person in the special notes field.
– The hotel reserves the right to determine the age of a child and charge accordingly unless a government issued age proof is produced on arrival in original.
Extra room for two kids at 75% of room tariff subject to availability at check in.
– Extra bedding is provided in form of floor  mattresses with covers only.

Other Terms & Conditions

– Heaters are provided on request and are charged Rs 300/- per night extra. The same is non negotiable under any circumstances.
– Guests may not rearrange/ disturb furniture on the premises.
– Plucking of flowers/ fruits is strictly prohibited. Fine will be imposed.
– Doing laundry is strictly prohibited. Rs 100/- per garment fine will be imposed.
– Electricity and water are precious & scarce resources. Lights are to be turned off and all taps/faucets shut upon leaving the premises. Misuse of the same will be dealt seriously and fines may be imposed.
– Guests are to observe night-time peace and quiet from 11.00 P.M. to 8.00 A.M., i.e. they are not to disturb other guests accommodated on the premises.
– Your fellow residents’ need for privacy and space deserves respect. Guests are expected to maintain decorum at all times whilst on the premises.
– It is implied that you are familiar and agree with the House Rules and that you will fully adhere to them. In the event that a guest is in breach of these rules, the management reserves the right to repudiate the agreement on the provision of accommodation services before the agreed period has elapsed and charge full amount of the price regardless of the shorter stay.
– Drivers’ dormitory is subject to availability. Drivers are not allowed to eat in the restaurant/guest’s room or sleep/rest/bathe in the guests room.
– Buffet meals are to be eaten in the restaurant only. Taking buffet food outside the restaurant will be charged at Rs 1000/- per person per meal over and above the cost of stay and has to be paid immediately.
– Bringing outside food is strictly prohibited. Any cases of violation will be fined upto Rs 500 per person and/or cancellation of booking without any refund.
– A valid photo ID must be presented upon check-in. Identification proof accepted is a valid Passport, Drivers License or Voters Registration Card.
– Your reservation will be confirmed on your Email ID as specified during registration and on your mobile number if provided.
– Whistling Pines Resort reserves the right to admission.

ALL DISPUTES SUBJECT TO SHIMLA JURISDICTION

In case of any issues in utilizing our online reservation services you may contact us on +91 +91-9816048041, through our contact form, through our live chat system or email: reservations@whistlingpinesresort.com
Please feel free to ask for any promotional ongoing offer.

All bookings must be made after carefully reading our terms of booking and accepting the same in totality. In case you do not wish to accept any or all terms of booking at Whistling Pines Resort you must not proceed and make any reservations with us. Any reservations made are implied to have been done after carefully reading, understanding and accepting our terms of booking in totality.